QAPM has extensive experience in carrying out internal and external refurbishment contracts to meet the Scottish Quality Housing Standard. We have sufficient contract and project management experience to undertake this work with the minimal amount of disruption to residents and with high scoring KPI’s. Our approach to these works follows modern partnership philosophies, working collaboratively with client staff and residents to achieve success with high levels of customer satisfaction.
• Roof Replacements
• Window & Door Replacements
• Bathrooms
• Kitchens
• Loft & Cavity Wall Insulation
• Electrical Upgrading
Customer Care has always been at the heart of our philosophy and we have developed customer care policies and procedures designed to covers diverse range of issues working in residents homes covering.
• Roles & Responsibilities
• Resident Profiling
• Confidentiality
• Methods of Communication
-Newsletter
-Notice Boards
-Resident Consultation Surgeries
-Resident Choice
-Information Packs
-Appointment Letters and Carding
-No Access Procedure
-One on One Visits
• Working in Occupied Properties
-Code of Conduct
-Language
-Special needs
-Appointment Management System
-Contact with Minors
-Protection of the Public & Property
-Emergency Contact number
-Discrimination
-Complaints Procedure
-Dispute Resolution