We are the market leader in the North East for delivering a first class reactive maintenance service and attend to over 10,000 jobs per year, our KPI figures show that we attend to over 98% of our jobs on time and have a first fix percentage of over 90% as all our vehicles are fully stocked with the materials for the job.
All trades are covered at QAPM – Joiner, Glazier, Painting & Decorating, Plastering, Electrical, Plumbing, Heating, Roofing work – all by qualified, time served tradesmen, based in and around the Tayside area.
Our computerised management system works on a traffic light system to aid control and management of works within required timescales.
We are on call for you 24 hours/365 days a year with a dedicated line direct to our Call Centre in Dundee. In addition, our IT systems support and enhance our measurement of key performance data, and we can allow direct access to the system for clients via a web based portal. For the personal touch, our Contracts Supervisors are on hand to supplement this service, offering support and guidance on a daily basis.